About the role
Operations Manager
Salary: circa £50,000 per annum
Benefits:
Company pensionLife insuranceOn-site parkingSick payReporting to: Director of Cavalry and Estates
Direct Reports: Seasonal F&B Manager
Volunteer Team Reports: Experience Team, Operations
11Arches is the production company of multi award-winning Kynren – an epic tale of England; and now operators of 11Arches Park, the newest theme park in the UK extending Kynren’s groundbreaking concept of epic live action show immersing you in a thrilling travel through time.
The onsite production team is expanding rapidly as a result of our growth plans, and we are looking to build a full team fit for year-long operations and deliver our multi-year development plan. We are looking for an experienced and talented Operations Manager to assist with planning, developing and delivering comprehensive operational strategies for 11Arches, as a charity and as a visitor attraction. Our site needs to be a fully functioning venue for visitors, a training center, a safe rehearsing and performance area for our 1,000 volunteers, dozens of staff and our horses and animals!
Job Purpose
To effectively deliver comprehensive operations for 11Arches, as a charity, a production company, a visitor attraction and an event venue. Our site needs to be a fully functioning and safe venue for training, for rehearsals, for performances and events.
Key Outputs and Accountabilities
Work with the Senior Management Team to implement and coordinate world class facilities and operations for our staff, our volunteers, our visitors, contractors and our horses and animals:
Manage 11Arches medical, security, cleaning, food, access and traffic and waste management operations, including:-Liaison with the appropriate functional areas and management of third-party suppliers (scoping, contracts and SLAs, briefings etc.development and implementation of operational procedures.Develop, implement and maintain all operational policies, procedures and protocols for the organisation, working closely with all stakeholders.Support the running of the volunteer teams deployed in operations (Experience, Event Ops, First Aid, Show Ops, Divers and Site Ops Team).Work with the Health & Safety Manager to identify risks and develop/ implement appropriate strategic documentation such as the Event Safety Plan, Risk Assessments, Risk Register and Contingency Planning, Accessibility Review and the Fire Risk Strategy/ Risk Assessment.Work with other departments and Team Leaders to coordinate and facilitate venue requirements for training, events, rehearsals and productions off and on site, and oversee their operational set up and delivery.Coordinate with other departments the planning and implementation of facilities relating to food and beverage and retail across the visitor attraction.Manage the use of spaces within the sites including but not Limited to car parking areas, the main site entrance, VIP and accessible parking space, the villages, the seating tribune, sanitary provisions, event spaces, attractions and where required performance and back of house areas.Oversee the operational running of the Event Control Room for major rehearsals and event days.Working with the Senior Management team to oversee the management of the 11Arches' estate -sites and offices- for current and future use.Coordinate and implement all Licensing, insurance, building control and planning requirements.Help identify and implement site service requirements such as fencing (temporary or permanent), external site lighting, hazardous storage area, signage (both wayfinding and Legislative) and other site service requirements related to the operational running for all events.To effectively develop and project manage new events and activities as part of our growth.Comply and respond to all 11Arches procedural, administrational, and operational guidelines and instructions.This job description is not intended to be prescriptive or exhaustive; it is a framework to outline the main areas of responsibility/ any other duties or responsibilities that may need to be allocated from time to time to ensure the efficiency of the service.
Person Specification
Essential
Understanding and demonstrable experience of a similar operational role.Good command of health and safety related issues.Strong project management expertise with the ability to work under pressure to tight deadlines and multi-task - a complete finisher style.Must show commitment with a ·can-do' attitude to delivery, happy to get their hands dirty and deal with any issues as they ariseAbility to think on their feet, use their initiative and make informed decisions with confidenceArticulate, confident, highly motivated and well organised.Commitment to excellence and attention to detail.A strong manager with the ability to motivate individuals, a collective team, and gain buy in from volunteer support.Desirable
Understanding of the operational and logistics requirements for a large-scale event or a visitor attraction.H&S qualifications qualification (eg. IOSH or NEBOSH) or working towards gaining a qualificationDriving License.HOW TO APPLY
11Arches is working with NRG Executive to support us with our search for an Operations Manager. A full explanation of the role, the Charity and its and its Strategy can be obtained by contacting Scot McHarg at NRG Executive – contact details are as follows:-
Phone – 0191 260 4472
Email – scotmcharg@nrgplc.com
To apply please send your CV and a covering letter outlining the skills, experience and qualities you feel you can bring to the role and telling us why you would like to join our team at this time.
Applications should be sent to scotmcharg@nrgplc.com no later than Friday 30 June 2023. Interviews for the role will ideally take place during the week commencing 3rd July 2023.
