About the role
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Job Title: Technical Sales Support (35K Salary)
Location:Northumberland
Salary: £35,000 + Contributory Pension + PTE Discretionary Bonus
We are seeking a Technical Sales Support professional to join our team and support our ongoing success in delivering high-quality solutions to our clients. This role will primarily focus on preparing detailed technical proposals, handling inbound customer inquiries, and ensuring client needs are met effectively. If you have a strong technical understanding, excellent customer service skills, and the ability to work with both technical and non-technical teams, we’d love to hear from you!
Key Responsibilities:
Manage inbound customer calls and inquiries, providing timely and accurate information
Analyse customer needs and recommend suitable solutions by reviewing project specifications and site drawings
Collaborate with internal departments to gather necessary information and ensure client requirements are met
Prepare detailed technical proposals and quotations using Microsoft Office, Sage 200, and Salesforce
Create technical arrangement drawings using SolidWorks (training provided if needed)
Develop a deep understanding of client requirements, specifications, and applications
Produce detailed product information that highlights technical aspects, benefits, and applications for customers
Required Experience & Skills:
Strong technical acumen with the ability to understand engineering concepts related to safety-critical systems
Ability to read and interpret technical drawings, product catalogs, pricing books, regulations, and industry standards
Technical or engineering qualifications are preferred but not essential
Excellent communication skills, with the ability to explain complex technical information to both technical and non-technical audiences
Strong organizational skills with the ability to manage multiple projects and deadlines
Proficiency with technical drawing software (SolidWorks is preferred, or equivalent experience with similar systems)
A customer-focused mindset with the ability to build and maintain strong client relationships
Willingness to travel occasionally for customer visits and industry events
About You: You’re technically minded with a knack for understanding and interpreting drawings and specifications. You enjoy providing high-quality customer service, offering clear technical solutions to client inquiries, and collaborating with internal teams to ensure projects run smoothly. While this is not a business development role, your work will play a critical role in supporting the sales process through detailed technical analysis and proposals. Training on systems like SolidWorks will be provided for the right candidate.
What’s On Offer:
Competitive salary of £35,000 with opportunities for performance-related bonuses
Contributory pension plan
Discretionary bonus (depending on business performance)
A supportive and collaborative team environment
Opportunity for professional growth and development
If you're ready to play a crucial role in an innovative and growing company, apply today! We’re looking for someone who is eager to contribute, learn, and grow alongside us.